Delivery and Returns

General Delivery Info

Delivery Costs and Times

We deliver Monday to Friday excluding public holidays.

We ship on a DDP basis, so no additional customs or import charges will be applicable to your order.

If you have any questions, please contact us on info@aineesuhaidi.com.

 

Returns

We do not offer returns on our products that have been sold. To ensure the perfect fit for you, please send our team an email at info@aineesuhaidi.com.

 

Shipping

All orders are delivered by DHL and/or Pos Laju.

When placing your order thru the inquiry form please ensure that the billing and shipping address details are correct as we are unable to redirect packages once an order has been processed. Please note that your billing address must match the address on your credit card statement.

When your order is shipped, we will send you a confirmatory email, which will include your tracking number. Order status may take up to 24 hours to update after the order has been placed.

Delivery times are estimates and start from the date of dispatch. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

For security reasons, all aineesuhaidi.com online purchases require a signature upon delivery. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.