Terms & Conditions

Terms of Use

www.aineesuhaidi.com (the “Website”) is operated by Ainee Suhaidi Enterprise (“we”, “us” and “our”). It is registered in Malaysia with company number 002951073-X. 

 

Orders

For help with an order or any inquiries you can contact our client services team on info@aineesuhaidi.com Monday – Friday, 10am until 10pm and Saturday – Sunday 12 noon until 8pm GMT - including public holidays.

 

Use of Website

The Website and related services (the "Services") are made available to you in accordance with the following Terms of Use, and any other rules posted on our websites (“Terms”). Please read the Terms carefully before placing any orders, we recommend you should keep a copy of the Terms for future reference.

We may modify the Terms from time to time at our sole discretion. Please read the Terms and check back often. If you do not agree to any change to the Terms then you must immediately stop using the Services.

Please note that these Terms do not affect your statutory rights as a Consumer. For more information about your rights contact your local Trading Regulations and Standards Bureau. 

You agree that the information that you provide when you inquire is true, accurate, current, and complete in all respects. Should any of your information change, please notify us immediately. We may also change inquiry requirements from time to time.

We may change, withdraw, or suspend access to the Services (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.

The Services may include links to other websites or resources. We have no control over the content of these websites and are not liable in any way for their content.

Any material that you upload to the Website or which you send to us via any other medium (including all social media) will be considered non-confidential, non-proprietary and we will have the right to use, copy, distribute and disclose to third parties such material for any purpose. We also have the right to disclose your identity to any third party who claims that such material infringes their intellectual property rights or their right to privacy.

We will not be responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the Services and you agree to be responsible to us for and indemnity us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Services.

We have the right to remove any material or posting you make on the Website at our sole discretion.

 

Purchase of Products

When purchasing a product using the Services you are making a contract with Ainee Suhaidi Enterprise.

Product

The key features of the items are presented on our online store in every item description. However, the images, photos and colours of the items on sale might not correspond to the actual colours as a result of the web browser on the screen used. The products may seem slightly different from one website to the next, depending on the differences in artistic direction during the product shoots of our stockist websites.

Product Size

To find out equivalent sizes aineesuhaidi.com, we suggest you go to the size guide in each product description, or by clicking on "Size guide".

Product Care

Care advice appears in the item descriptions for information. To take care of our products, you should follow the care instructions on the product labels.

When these instructions indicate dry-cleaning, it is the most suitable method. If the product has leather components, the customer should take it to a leather care specialist.

For products sold on our online store, after-sales provision of detachable components and clothes accessories is not possible.

Orders

You agree that your order is an offer to purchase the product(s) listed in your order to us on the Terms. You agree that an order is engaging in a contract with Ainee Suhaidi Enterprise. All orders are subject to our acceptance and availability. Items that are inquired are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfill your order. We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within the Terms.

We are under a legal duty to supply goods that conform with their description on the website.

Please note we may refuse to process and therefore accept a transaction for any reason to anyone at any time at our sole discretion. This includes refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

After submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the items you have ordered from us,payment details and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.

Acceptance of your order and formation of a contract of sale takes place when we received the payment, your order has been dispatched and we have sent you an email confirming this.

You can pre-order new season items on aineesuhaidi.com and make payment in advance. When you pre-order an item, payment will be taken and your order will be held until we have received the stock. In the product page of pre-order items you will find information regarding expected shipping dates. If your order includes both in-stock and pre-order items, or you purchase more than one pre-order item with different expected shipping dates, items will be dispatched on arrival at the warehouse, however you will incur multiple shipping charges. When an item is dispatched, you will receive a shipping confirmation email so that you may track the delivery.

We will store a record of your transactions for a minimum of one year.

Prices

Prices shown on the Website are in Malaysia Ringgit or Dollar and are inclusive of SST. Prices do not include delivery costs.

All prices and offers remain valid as advertised from time to time. The Malaysian Ringgit or Dollar price of a product displayed on the Website at the time the order is accepted will be honoured, except in cases of obvious error.

Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.

If you are a customer whose credit/debit card is not denominated in Malaysian Ringgit or Dollar, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. All orders are placed with Ainee Suhaidi Enterprise which is a Malaysia entity. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges. Please contact your issuing bank before placing your order if this applies to you.

Payment

Payment can be made by Bank Transfer and Paypal. All of these will be explain in the confirmation email for your orders. Payment will be debited and cleared from your account upon completion of the order process on the Website.

We have the right to cancel your purchase without prior notification. Examples of occasions we may choose to cancel your purchase are: your card details have been flagged by our fraud screening processes or are declined by our fraud screening processed.

Insurance and Delivery

Our delivery and returns representative will deliver your purchases to you using DHL and/or Pos Laju.

Ownership of any products ordered by you from us shall pass to you on the date and time of delivery to your nominated address.

We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by us, and transfer of responsibility in the same way.

We shall be entitled to supply your purchases in instalments and each instalment shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order.

Shipping

All orders are delivered by DHL and/or Pos Laju.

When placing your order thru the inquiry form please ensure that the billing and shipping address details are correct as we are unable to redirect packages once an order has been processed. Please note that your billing address must match the address on your credit card statement.

When your order is shipped, we will send you a confirmatory email, which will include your tracking number. Order status may take up to 24 hours to update after the order has been placed.

Delivery times are estimates and start from the date of dispatch. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

For security reasons, all aineesuhaidi.com online purchases require a signature upon delivery. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery. 

Delivery Costs and Times

We deliver Monday to Friday excluding public holidays.

We ship on a DDP basis, so no additional customs or import charges will be applicable to your order.

If you have any questions, please contact us on info@aineesuhaidi.com.